FAQs
Frequently Asked Questions
1. How do I place an order?
You can carry out the following steps to complete your order:
Step 1: Choose your style on the product page
Step 2: Adjust the quantity of product
Step 3: Click the “Add To Cart” button
Step 4: Process payment and apply a discount code (if you have) to complete purchasing
Step 5: Receive your confirmation email/message when your order is successful
If you need any further assistance, please contact us via email: contact@funnycruise.com
2. Where does your order ship from?
All orders are fulfilled and shipped from our facilities within the United States. We partner with major US carriers like USPS and UPS to ensure your order reaches you as quickly as possible.
Fulfillers strive to ensure you get your order as soon as possible in the highest quality.
3. What is the shipping cost?
We are proud to offer FREE STANDARD SHIPPING on all orders across the United States. There are no hidden fees or minimum purchase requirements to qualify for free shipping.
4. How long will it take to ship my order?
Please check shipping times and cost here.
5. What is the status of my order?
You can keep track of your order here.
6. My orders are past the estimated delivery time.
Orders typically take 1-3 business days for processing and 2-5 business days for transit. You can expect your order to arrive within 3-8 business days. If your order has not arrived after 10 business days, please contact our customer service at contact@funnycruise.com.
You can keep track of your order at any time here.
7. Why is my tracking information not working?
Please note that tracking information updates once the order ships and has been picked up and scanned by the postal courier.
If you placed your order over 7 days ago and your tracking information is still not available please contact customer support here.
Be sure to have your order number and email that was used to make the purchase when contacting our support.
8. Changes to order.
Order changes have to be made within 4 hours of first placing the order. If your order is eligible you can request changes here.
9. Order cancellation.
Order cancellations must be made within 4 hours after the order has been placed. If your order qualifies you can request cancellation here.
10. Refund or Exchange.
If your item is missing, materially defective, or incorrect please contact us here.
11. Didn’t Receive Confirmation Email.
When an order is placed email is sent to you with your receipt. This email (the confirmation email) also contains your order details.
If you did not receive your confirmation email please follow these steps:
- Check your spam folder and other email accounts, especially if you checked out with PayPal.
- If these don’t work, please here and contact us.
12. Size Guide
Please check the sizing guide for all of the sizing information on different brands and products here.
13. Will I be charged VAT taxes?
FunnyCruise complies with US tax regulations. Sales tax may be applied at checkout depending on your shipping address and local state laws. We do not charge any international duties as we currently ship within the United States only.
Besides, we do not charge any other taxes on the orders.
14. How secure is my personal information?
FunnyCruise Store adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
If you need any further assistance, please contact us via email: contact@funnycruise.com